A hybrid approach to IT support: a flat monthly subscription covers the foundations — tools, patching, security, and backups — while hands-on support is billed only when you actually need it. You get continuous protection without paying for capacity you’ll never use.
Your monthly fee covers the tools and protections that need to run continuously to keep a modern business safe and operational. Six things, included as a bundle — not sold as separate add-ons.
Remote monitoring and management platform that lets us see, diagnose, and act on your systems without waiting for someone to be on-site. Same toolset large IT departments use, sized for your business.
Operating systems and applications kept current with vetted updates on a regular cadence — tested before deployment, scheduled outside business hours where possible.
Modern endpoint protection on every covered laptop, desktop, and server with centralized policy, alerting, and response. Goes well beyond legacy antivirus.
Inbound filtering, phishing detection, and anti-malware in front of your mailboxes — because the vast majority of breaches still start in someone’s inbox.
Independent backup of your Microsoft 365 (or comparable) mailboxes. If a mailbox is deleted, compromised, or ransomed, the contents are recoverable.
Automated backup of workstations and servers with documented restore procedures. A bad day stays a bad day — not a closed business.
Fully-flat-rate managed services charge you for capacity whether you use it or not. Pure break-fix leaves you exposed between incidents. Our hybrid approach takes the middle path.
The six items above run continuously in the background — monitoring, patching, protection, and backup don’t stop when nobody’s on the phone. You pay one monthly fee for that foundation.
Help desk tickets, projects, troubleshooting, on-site visits, and one-off changes are billed as the work happens. You’re not paying a flat fee for support hours you didn’t need this month.
You know exactly what the subscription covers and what falls outside of it. Anything billable is quoted or estimated before we start.
Adding seats, endpoints, or mailboxes adjusts the subscription. Adding a one-off project doesn’t require a new contract.
A free consultation, no sales pitch — just an honest assessment of where your IT stands and how the subscription plus as-needed support would fit your business.
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